Website News Update. RETAIL SECURITY

Our Retail Security Officers are SIA Licensed and trained to the highest standard.

The Key Factors we train our officers for are;

• Clear and precise communication with the Store Management, Loss Prevention Teams & Staff.
• To actively take a role in reducing store losses and understand KPI targets in regards to reducing loss.
• Confrontation Management
• First Aid and Fire Safety
• Civil Arrest Procedures and Police Liaison

It is important the public and the employees of such retail establishments feel safe at their place of work. Our Retail Security covers for example, personal property, vehicles and equipment as well as the companies' property (e.g. cash, stores or products).

Thieves cannot be easily identified by appearance but there are generally two types of thieves, professionals and amateurs. Professionals will strike daily to make a living at times when staff numbers are low (e.g. during a shift change or at the end of a day). Amateurs steal at random when the opportunity arises mainly when the store is busiest in order to avoid being notice by staff.

Swift Security’s view on dealing with an angry customer…..
Defusing anger is hard if you can't get a word in, so listen to what the person is saying acknowledging by nodding and say "I appreciate how you must feel" etc. However, never make promises you can't keep and explore other options.

Data protection and privacy legislation..
There are restrictions on video surveillance and the care of recordings under the Data Protection Act 1998. These are:
•The use of cameras must be made clear to all staff and customers
•All cameras and microphones must be clearly visible to staff and customers
•Video and audio information must not be disclosed to third parties
•The police may request this information if there is a legitimate reason in following up suspected theft.